IT Careers

Tekworks, an established, small but enterprising IT Services & Support company, with headquarters situated in North Delta and serving the entire Metro Vancouver Area, is looking for some dynamic, friendly and focused individuals to fill the following positions:

Desktop Support Technician

As a Desktop Support Technician, you are first in line when a problem arises with a customer’s desktop computer. In the Desktop Support Technician role, you will have to troubleshoot problems either in person or remotely and help restore the customer’s computer to working condition. In addition, you will be responsible for a range of tasks including configuring, testing, and troubleshooting network and wireless issues, setting up user accounts, and formatting and setting up desktop and laptop computers. Other duties will include inventory management, preventative maintenance, hardware diagnostics, documentation, recycling e-waste and other duties as required. For skills and abilities, you must demonstrate technical knowledge in the following areas:

  • Basic understanding of Windows Server operating systems (2008-2016) and technologies (AD, DNS, DHCP, GPOs, etc.)
  • Basic understanding of virtualization technologies and networking (Hyper-V, VMWare, etc.)
  • Windows Desktop operating systems (7-10) and accessories (printers, scanners, etc.)
  • Virus / Malware removal tools and tactics
  • Backup technologies and/or solutions
  • Basic understanding of networking topologies and technologies
  • Basic understanding of cloud computing technologies (Office 365, Azure, AWS, etc.)


Although headquartered in North Delta, much of your time will be on the road visiting multiple customer sites throughout the day. Therefore, a valid BC driver’s license and vehicle is a must. Mileage and parking compensation is provided.

We are looking for individuals that are motivated, work well in a team environment and can easily work on their own. Patience with users who are not very savvy with technology is a must. A minimum of two (2) years of demonstrated experience working in a similar position is a bonus along with any customer service experience. Current industry certifications are certainly a plus but not required.

Technical Support Analyst

As a Technical Support Analyst, you will provide front-line primary technical support, by phone, onsite or remotely to end users on various technical issues and problems relating to hardware, software and peripherals. You will also be responsible for a range of tasks including configuring, testing, and troubleshooting network and wireless issues, server configuration and management, setting up desktop and laptop computers as well as mobile devices. Other duties will include inventory management, preventative maintenance, hardware diagnostics, documentation, recycling e-waste and other duties as required. For skills and abilities, you must demonstrate technical ability in the following areas:

  • Windows Server operating systems (2008-2016) and technologies (AD, DNS, DHCP, GPOs, etc.)
  • Virtualization technologies and networking (Hyper-V, VMWare, etc.)
  • Windows Desktop operating systems (7-10) and accessories (printers, scanners, etc.)
  • Virus / Malware removal tools and tactics
  • Backup technologies and/or solutions
  • Networking topologies and technologies
  • Cloud computing technologies (Office 365, Azure, AWS, etc.)


Although headquartered in North Delta, much of your time will be on the road visiting multiple customer sites throughout the day. Therefore, a valid BC driver’s license and vehicle is a must. Mileage and parking compensation is provided.

This is a customer-facing role and the selected candidate must possess strong technical support skills as well as strong experience in customer handling, support escalation and a passion for helping customers. Patience with users who are not very savvy with technology is a must. In addition, as a Technical Support Analyst you must have excellent problem-solving skills in order to diagnose, evaluate and resolve complex problem situations, or when appropriate, escalate or route them to appropriate IT staff members or third parties. A minimum of three (3) to five (5) years of hands-on experience working in an end-user technical support role is a bonus along with any associated customer service experience. Graduation from a recognized technical institute will be given preference and current industry certifications are certainly also a plus.

Please submit your resume along with cover letter and salary expectations. Preference is given to those that are already legally entitled to work in Canada and are either a Canadian Citizen or have permanent residence.  We thank all applicants, but only those selected for interview will be contacted. We ask recruiters to kindly not contact us regarding this job posting.

Please submit your resume and cover letter below